Privacy policy

Thank you for choosing VVSJ for your high-end jewelry purchase. We strive to provide you with an exceptional online shopping experience. To ensure clarity and transparency, please read our return policy carefully:

Return Period:

  • You have 7 days from the date of receiving your item to initiate a return.

Eligibility for Return:

  • Items must be in their original, unworn condition with no signs of wear and tear.
  • The product must be returned in its original packaging, including any certificates or documentation provided.
  • Returns will not be accepted for items that have been worn, damaged, altered, or show any signs of use.

Return Process:

  1. Log in to your account on our website.
  2. Go to the Order History section and select the order containing the item you wish to return.
  3. Click on the "Return" button and follow the on-screen instructions.
  4. You will receive a return authorization and instructions on how to return the item safely.

Refund Policy:

  • Refunds will only be issued if the item is returned within the specified 7-day period and meets the eligibility criteria.
  • Refunds will be processed using the original payment method.

Sizing Issues:

  • If the sizing is incorrect, we offer a one-time complimentary resizing service. Please contact our Customer Service team within 7 days of receiving the item to arrange for resizing.
  • If resizing is not possible due to design constraints, we will be happy to offer an exchange for the correct size.

Exchanges:

  • Exchanges are subject to availability. If the desired item is not in stock, a refund will be processed.
  • Exchanged items must meet the same eligibility criteria as returns.

Non-Returnable Items:

  • Customized or engraved items are non-returnable unless there is a manufacturing defect.

Return Shipping:

  • The customer is responsible for return shipping costs, including insurance and tracking.
  • We recommend using a secure and traceable shipping method to ensure the safe return of the item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our Customer Service team immediately for assistance.

VVSJ LLC reserves the right to refuse returns that do not meet the above criteria or are outside the 7-day return period. We appreciate your understanding and cooperation in adhering to our return policy.

For any further assistance or inquiries, please contact our Customer Service team at info@vvsj.shop.

Thank you for choosing VVSJ LLC for your jewelry needs. We appreciate your business.