Refund policy

Thank you for choosing VVSJ for your high-end jewelry purchase. We aim to provide you with exquisite pieces and excellent service. Please take a moment to familiarize yourself with our return and refund policy:

1. Return Period:

• You have 7 days from the date of receiving your item to initiate a return.

2. Eligibility for Return:

• Items must be in their original, unworn condition with no signs of wear and tear.
• The product must be returned in its original packaging, including any certificates or documentation provided.
• Returns will not be accepted for items that have been worn, damaged, altered, or show any signs of use.

3. Refund Policy:

• Refunds will only be issued if the item is returned within the specified 7-day period and meets the eligibility criteria.
• Refunds will be processed using the original payment method.

4. Sizing Issues:

• If the sizing is incorrect, we offer a one-time complimentary resizing service. Please contact our Customer Service team within 7 days of receiving the item to arrange for resizing.
• If resizing is not possible due to design constraints, we will be happy to offer an exchange for the correct size.

5. Return Process:

• Contact our Customer Service team within 7 days of receiving your item to initiate the return process.
• Provide your order number, item details, and reason for the return.
• You will receive a return authorization and instructions on how to return the item safely.

VVSJ reserves the right to refuse returns that do not meet the above criteria or are outside the 7-day return period. We appreciate your understanding and cooperation in adhering to our return policy.

For any further assistance or inquiries, please contact our Customer Service team at info@vvsj.shop

Thank you for choosing VVSJ for your jewelry needs. We appreciate your business.